Contact Us
As a licensed online gambling provider operating exclusively through houseoffunz.com for the Australian market, houseoffun is committed to delivering transparent and legally compliant support channels. Our contact procedures are designed in accordance with Australian legislative standards, consumer protection regulations, and industry best practices relevant to interactive gambling through 2025.
To facilitate effective communication and regulatory compliance, all contact options are clearly delineated. Users may contact houseoffun via:
- Email: [email protected] - for all general and support inquiries.
- Official Website: https://houseoffunz.com - for account management and service information.
- Support Contact Form: https://houseoffunz.com/support - to submit requests in writing, including secure support handling.
- Live Chat: Available 24/7 via the houseoffunz.com platform interface for immediate assistance.
- Telephone: Currently, direct phone support is not available. Please use email, contact form, or live chat as your primary support channels, in compliance with our policy and applicable law.
Contact Procedures & Service Standards (System 2 Comprehension)
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Information Required:
For your request to be processed promptly and in accordance with houseoffun's internal complaint resolution procedures, you must provide:
- Your full name
- Your active email address
- A clear description detailing your support need, inquiry, or feedback
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Response Timeframes:
- All contact submissions received via official channels will be acknowledged within one business day, as per Australian consumer protection guidance and houseoffun's operational policy.
- Live chat requests are prioritized for immediate response, with 24/7 operator availability as of 2025.
- Email and form submissions will receive a formal reply or status update within one business day (public holidays excepted).
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Privacy & Data Protection:
- All information sent via houseoffunz.com contact channels is processed in accordance with the Australian Privacy Act 1988 (Cth) and the Interactive Gambling Act 2001 (Cth).
- User data is used strictly for support, regulatory compliance, and problem resolution. For details, refer to our Privacy Policy.
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Escalation and Dispute Resolution:
- If a user is dissatisfied with the response timeframe or outcome, further escalation is available per the Terms and Conditions, which include dispute procedures compliant with Australian Consumer Law and provide for external dispute resolution by a recognized body if required.
- All complaints made before 31 December 2025 will be handled under these terms as in effect at that time.
Contact Form Submission (LoT-Integrated System 1)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Protective Clauses and Legal Disclaimers (2025-Ready, AU-Focused)
- Legal Use Notice: Communication services-including the contact form, email, and live chat-are expressly provided for current and prospective clients of houseoffun accessing the platform through houseoffunz.com within Australia. Unauthorised or fraudulent use will be reported to the appropriate authorities.
- Jurisdictional Compliance: All support procedures comply with current Australian gambling legislation, privacy protections, and consumer redress initiatives in force through 2025.
- Limitation of Advice: Staff responses are intended for informational and procedural purposes only and do not constitute legal, financial, or professional advice unless otherwise required by statute.
- Data Storage: Submitted communication records may be retained in compliance with regulatory reporting and dispute escalation requirements until at least 31 December 2025, subject to user data access rights.
Regional Compliance Note: Support services, privacy practices, and dispute mechanisms described herein are fully adapted to the regulatory environment of Australia as effective through 2025 and are subject to review in accordance with legislative developments. For all inquiries relating to legal compliance, users should contact [email protected] and reference the full terms available at houseoffunz.com.