Responsible Gaming

Responsible gaming at houseoffunz.com is rooted in the principle of ensuring that all gambling activities are engaged in consciously, as a form of entertainment rather than a means to generate income or resolve financial difficulties. As an operator, houseoffun is dedicated to fostering a safe environment, pledging ongoing support to all players who seek guidance or assistance in maintaining control over their gambling behaviour.

Risk Awareness

OBSERVE: Recognizing potential risks associated with gambling is fundamental to fostering safe play. Players may be at risk of developing problematic habits without realising the progression.

EXPAND: Houseoffunz.com advises vigilance for signs such as:

Frequent betting: Increasing the frequency or stakes of bets beyond initial intentions.
Preoccupation: Persistent thoughts about gambling outside active sessions.
Neglecting obligations: Prioritising gambling over family, social, work, or educational responsibilities.
Chasing losses: Engaging in repeated play to recover financial losses.
Concealment: Hiding gambling activities or losses from friends or family.
Borrowing to gamble: Using loans or credit to fund play.

REFLECT: Self-assessment tools are provided as a first step in identifying risky behaviour patterns.

Self-Assessment Test

Do you gamble more than you can afford to lose?
Do you feel anxious or irritable when trying to stop or cut down gambling?
Have friends or family ever expressed concern about your gambling?
Do you find it difficult to stop gambling once you start?
Have you considered hiding your gambling from others?

If you answered "yes" to one or more questions, consider reaching out for support using the contact resources below.

Regional Compliance Note: Houseoffun follows the Australian National Consumer Protection Framework and all AU guidance on player protection and harm minimisation.

Limits & Tools

OBSERVE: Australian regulations mandate accessible self-regulation tools for all players, ensuring control and accountability. Houseoffun integrates customisable limits as part of its harm minimisation strategy.

EXPAND: The following tools and controls are available via your personal account on houseoffunz.com:

Deposit Limits:
- Set daily, weekly, or monthly deposit limits in the "Account Settings" section under "Responsible Gaming."
- Enter a numeric limit according to your budget, e.g., AUD 100/day or AUD 500/month.
- Limits apply immediately and you will not be able to deposit more than the set amount within the chosen timeframe.
Session Time Limits:
- Enable session reminders and time-outs under "Responsible Gaming Tools."
- Receive notifications after a pre-selected duration of continuous play (e.g., after one hour).
"Time-Out" Breaks:
- Activate a short-term pause (24, 48, or 72 hours) at any time via your profile or by contacting customer support.
- Your account will become inaccessible for the selected duration; no gameplay or transactions will be possible.

REFLECT: All limit changes are subject to cooling-off periods as mandated by AU law, with decrease requests processed immediately and increases subject to a 24-hour waiting period or more, ensuring player protection.

Self-Exclusion

OBSERVE: In accordance with Australian regulations, houseoffun provides robust self-exclusion options accessible via houseoffunz.com for at-risk players seeking temporary or permanent exclusion.

EXPAND: To self-exclude:

Navigate to "Responsible Gaming" then select "Self-Exclusion" within your account settings.
Choose the self-exclusion period: from a minimum of 6 months to permanent (lifetime) exclusion options.
Confirm your decision after reviewing the consequences of self-exclusion.
Upon confirmation, your account will be blocked for the selected period; logging in, placing bets, or making transactions will be disabled.
Contact support at [email protected] for further guidance or assistance with this process.

REFLECT: Self-exclusion requests are irreversible during the selected period, including permanent exclusions. Account balances may only be withdrawn in accordance with company policy and the applicable refund terms prevailing at the date of exclusion. Reinstatement is not possible until the exclusion period expires and thorough review and counselling confirmation are completed, subject to regulatory requirements.

Support Resources

OBSERVE: Access to dedicated support services is crucial for minimising gambling harm. Houseoffun connects players with leading organisations:

GAMCARE
Role: UK-based support and information on gambling problems.
Contact: gamcare.org.uk
Gamblers Anonymous
Role: International mutual support group for individuals struggling with gambling.
Contact: gamblersanonymous.org/ga/
Gambling Help Online (Australia)
Role: Confidential Australian government service for gambling counselling.
Contact: Phone: 1800 858 858 | gamblinghelponline.org.au
National Gambling Helpline (Australia)
Role: Free 24/7 telephone support.
Contact: Phone: 1800 858 858
Relationships Australia
Role: Professional support for families and individuals affected by gambling.
Contact: relationships.org.au

Each service offers confidential advice, crisis intervention, and connections to local support groups in Australia and internationally.

Help for Family

OBSERVE: Family and friends may experience distress due to a loved one's gambling behaviour. Early intervention and informed support are protective.

EXPAND: Steps for supporting someone with gambling addiction include:

Initiate dialogue: Express concern respectfully, focusing on specific behaviours rather than accusatory language.
Encourage professional help: Suggest contacting expert hotlines or counselling services listed above.
Join support groups: Forums and peer-led chats such as GA Australia Forums and Gambling Help Online Forums facilitate shared experiences and coping strategies.

REFLECT: Next recommended steps may include consulting a licensed therapist, attending support meetings, and using dedicated hotlines (e.g., 1800 858 858). Family support is integral to sustainable recovery and well-being.

Operator's Commitment

OBSERVE: Houseoffunz.com upholds its legal and ethical responsibility by actively monitoring account behaviour using industry-standard risk detection methodologies.

Behavioural analysis: Automated and manual review of betting patterns, deposit frequency, and session durations, in line with AU requirements on harm minimisation.
Warning messages: System-generated notifications if at-risk play is detected, prompting review of session habits or suggesting responsible gaming tools.
Proactive support intervention: Houseoffun support may initiate contact if significant risk indicators are observed, such as repeated limit breaches, account activity anomalies, or third-party reports.

REFLECT: All player interactions and interventions are logged in accordance with Australian privacy and consumer protection law. Houseoffun staff are trained in responsible gaming best practices, and all monitoring adheres strictly to the Australian National Consumer Protection Framework.

Updates

OBSERVE: Regulatory contexts and industry standards may evolve, requiring timely communication of updates to players.

Email notifications: All material policy changes are communicated via your registered email address without delay.
On-site banners: Real-time website banners highlight changes to responsible gaming protocols or available tools on houseoffunz.com.
Last updated: 1 March 2025

REFLECT: Continued access to responsible gaming practices is guaranteed for all users, with routine policy reviews and adoption of new Australian industry standards.

Contact & Feedback

For responsible gaming inquiries or to request support, the houseoffun responsible gaming department may be reached via:

Email: [email protected]
Support Form: houseoffunz.com/support

All correspondence is handled by qualified support staff in strict confidence, in accordance with AU consumer privacy requirements.

Feedback for Self-Control & Support

We encourage players and family members to use the feedback form to report concerns or request additional self-exclusion or self-control measures. Our support team prioritises comprehensive assistance and will reply within two business days.

Regional Compliance Note: All contact mechanisms and support services are designed in compliance with Australian gambling regulation and privacy law relevant to 2025.